Issue

An extension is not able to initiate non-emergency calls during the day.

Possible Cause

The station may not have the correct Class of Services assigned to allow Normal + Emergency calls.

Possible Solution

Perform the following steps from the E7000 Admin Web User Interface (Web UI):

  1. On the navigation bar, select CoS Configuration.
  2. Note which configurations allow a Call in Level of Normal+Emergency.
  3. Next, select Stations, navigate to the station’s extension number, and then use the slider to determine what the station’s Day CoS is.
  4. If the station’s Day CoS does not allow the correct Call in Level, select the Edit icon and then select a CoS configuration that has the correct Call in Level.

32    E7000 Series, Troubleshooting  
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