An extension is not able to initiate non-emergency calls during the day.
The station may not have the correct Class of Services assigned to allow Normal + Emergency calls.
Perform the following steps from the E7000 Admin Web User Interface (Web UI):
- On the navigation bar, select CoS Configuration.
- Note which configurations allow a Call in Level of Normal+Emergency.
- Next, select Stations, navigate to the station’s extension number, and then use the slider to determine what the station’s Day CoS is.
- If the station’s Day CoS does not allow the correct Call in Level, select the Edit icon and then select a CoS configuration that has the correct Call in Level.